Element Customer Care Inks Contract To Support DIRECPATH Data Products
Durham, N.C. (PRWEB) April 29, 2008 -- Element Customer Care (http://elementcare.com) today announced that it has secured a contract to support all DIRECPATH data products including internet and voice. Element provides billing services, tech support and a customer service call center for cable, broadband and telecommunications operators using CSG Systems software solutions. Previously, Element provided customer service and CSG billing call center support (http://www.elementcare.com/csg-billing-services.html) for DIRECPATH while they outsourced data support to multiple providers.
Element will work in conjunction with Integrated BroadBand Services, LLC (IBBS) who was selected to handle monitoring software and device provisioning for DIRECPATH. With DIRECPATH's decision to convert all properties onto an IBBS platform, Element's technical service (http://www.elementcare.com/tech-support.html) engineers will be able to successfully use IBBS software as well as its own ticketing system to provide quality tech support and to guarantee a consistent customer service.
"DIRECTPATH is constantly looking for ways to provide the best possible service for our subscribers. The decision to go with IBBS software and Element's customer service and tech support is another example of our willingness to invest in the best possible customer service experience," said Henry Peraza, Chief Operating Officer, DIRECPATH. "We are certain this new partnership will greatly enhance our end users' experience."
"This service contract allows our more than 42,000 DIRECPATH subscribers to call a single number to have their needs met whether the issue is one for billing services, customer service or technical support," said Peraza.
DIRECPATH offers a wide range of options for its subscribers. Television options include digital channels as competitive analog packages. High-speed broadband service is via cable modem or fiber and digital telephone service is also available. DIRECPATH offers residents savings in the form of "technology bundles" with satellite TV, broadband and voice.
"Element is proud to be asked to expand the current services we provide DIRECPATH," said Matt Zemon, President, Element Customer Care. "This opportunity gives us the ability to help our client better meet increasing customer service demands by creating continuity in care to DIRECPATH's subscribers. By being the provider for both customer service and technical support, DIRECPATH realizes an economy of scale and Element can pass the related savings back to DIRECPATH."
About the DIRECPATH
DIRECPATH is a partnership formed by DIRECTV, the largest satellite broadcaster in the U.S. with over 15 million users, and Hicks Holdings, a private investment firm with worldwide cable television and media experience. Based in Dallas, Texas, DIRECPATH specializes in providing satellite video, high-speed broadband and digital voice to the multi-family industry. DIRECPATH's objective is to lead the industry in quality service for high-speed broadband and digital voice as well. Visit them online at http://www.direcpath.net
About Element
Element Customer Care is a Durham, NC-based company that offers CSG billing services, tech support and an elite customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element, powered by CSG Systems, was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC).
About IBBS
Since 2001, IBBS and its customers have been providing world class customer service and network management by using the Broadband Explorer (BBX) Provisioning and Diagnostic Software Suite and enabling the Triple Play through wired and wireless networks. IBBS is located in suburban Atlanta, GA. Additional information can be found at http://www.ibbs.com or by calling 770-387-2053.
###
Related Articles:
National Cyber Security Founder Launches Computer Activity Cloaking Software To Protect Computer User Privacy
Computer Viruses, Trojans, Keyloggers & Bots now have to ask your permission to run on any Microsoft computer systems. Soft Media Publishing, after 3 years in development, is launching its latest computer security software product called SpyCop Cloak
Protection Through The Home Security Alarm System
In this increasingly chaotic world, the protection of your home from burglary and invasion seems to be of mounting concern among homeowners. To keep pace with this hyper-vigilance, home security measures are becoming more and more comprehensive; we?ve now moved on to wireless systems that allow us to streamline our security effortlessly. But nothing has maintained its popularity in the protection of our homes like the home security alarm system.
QED Financial Systems Provides Comprehensive Securities Data to Investment Accounting and Portfolio Management Organizations
In July 2007, QED Financial Systems introduced QED Data Connection, a solution that provides comprehensive securities data to QED clients via single, customized data feeds that enable organizations to save time and control costs.
Computer Security Systems
In the current technology oriented period, nearly all vital info is saved on computer systems. With the intention of locating and using this important info, hackers get a hold of destructive and innovative methods to pinch this info. People will continuously make an attempt to get into your computer system to come across info for instance your credit card number and make use of it for their own advantage.
An Efficient And Powerful Webcam Security Software Revs Up Your Home Security System
Most families do not know that they can easily put up a video surveillance system to make their homes safer with just a personal computer, a webcam, and webcam security software However, there is so much emphasis on cutting-edge hardware
Computer Hackers Target Entertainers' Home Computers: LIGATT Security Watch by Gregory Evans
Computer hackers are the new paparazzi. Hackers are now targeting entertainers. In a hacker's chat room, LIGATT Security has learned that hackers are targeting entertainers and their managers' home computers. Seeing how much money can be made from one paparazzi photograph, hackers now have a vested interest in all private photos, family pictures, nude photographs, and personal and sexual video footage; they know that one picture can be sold for hundreds of thousands of dollars to tabloid newspapers all over the world.
What to Look for in an Orlando Home Security Alarm System
Basically, you need an Orlando Home Security Alarm system so that you can monitor what is happening in your home even while you are not around. But Orlando Home Security Alarm systems do not fit a one-size-fits-all purposes type of model. Rather, every system is designed to perform a certain way to provide the best protection for your home.
Data Security And Computer Recycling - New Machine Helps With Safe Disposal Of Corporate Electronic Waste
For corporations looking to safely dispose of electronic waste, and recycle computers in a way that complies with both electronic recycling laws and data security laws, there is a new machine to help do the job. The Guardian, now available from http://www.hddmachine.com, allows hard drives from old computers to be removed and crushed in less than 15 seconds, rendering the data useless, decreasing corporate liability and helping to keep customer data private when disposing of old computers.
Security Feature Added to Drexel's Online Computer Technology Degree Program
Drexel University Online, a pioneer in Internet-based education programs, has recently added a new security feature to its Bachelor of Science in Computing Technology degree program.
Computer Monitoring Software and Data Recovery Tools: Two Valuable Resources for Cyber Security Awareness Month
October is Cyber Security Awareness Month, but Internet safety and security are year-long practices. Pandora Corp., makers of PC Pandora monitoring software and the Pandora Recovery tool, is stressing importance on two key security areas this month: the ability to track harmful changes to your home computer and recover lost data, and the knowledge that your children are safe when they go online...